Shipping policy
Tracking & Delivery times
Tracking is not included with standard shipping. We offer tracking as an optional upgrade at checkout. I am not responsible for lost package. The following are the estimated delivery times from the date the order has been shipped:
Canada: 3–10 business days
USA: 3–10 business days
International: 2-4 weeks
These are just estimates. Please wait 4 weeks from the date of shipping before contacting me about missing/lost packages.
If you purchased tracking, and the item says DELIVERED, but you did not receive it. Please try to resolve this with your local post office before contacting me.
I will not be responsible for any duties/taxes/etc. that have incurred based on your countries rules and regulations.
Incorrect address entered
I am not responsible for lost packages if an address is typed incorrectly. If your package is returned to me, I can help you reship it with a $5cad return fee + shipping both charged by the carrier.
Items lost in the mail
If for some reason your package gets lost in the mail/doesn't arrive, please contact your local post office with the tracking number. Unfortunately, I am not responsible for lost/ stolen packages once they are handed over to the post office, as we have no control over them. However, I may be able to help if your package is *insured* for the US or tracked for other countries - but this is not guaranteed I have no control over how the carrier handles it.**
VAT, taxes and fees
Customer is responsible for any import VAT, taxes and fees. Please account for the fees of your country before you place your order. VAT and taxes may be charged by your country. If you choose to not pay the VAT and customs, the packagae will be diposed of by the carrier, no refund will be given!!